Sandy Fleming follows the rebuilding process of each and every Steinway she restores, down to the final tuning and voicing. Rebuilding is an exacting process that takes time and team of highly skilled craftsman. Each craftsman has a specific area of expertise and as a whole, they work in tandem, allowing the layers of the rebuilding process to come together successfully. They are experts in rebuilding Steinway Grand Pianos. Made by human hands, no two Steinways will be alike. Our craftsmen have mastered the skill of interpreting the many decisions made by the original craftsmen on each piano and have the ability to replicate them. To the untrained eye, these variations may seem inconsequential, but to them, it’s the silent voice of the piano. The choice of materials is straight forward, industry recognized top of the line. From our Alaska Sitka Spruce soundboards, which have been aged five years, to our handmade bass strings whose raw materials are sourced from Germany. There are no compromises.